RETURNS & EXCHANGES

All sales are final. We do not accept returns or exchanges.

That said, we always take care of our customers. If something isn’t right with your order, please reach out to us at support@shopmaryjae.com and we’ll do our best to make it right.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged or defective, please contact us within 24 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the damaged or defective product

  • Photos of the packaging when applicable

We’ll review the situation and determine the appropriate resolution.

If you purchased Route Package Protection, shipping-related damage claims may also need to be submitted through Route, subject to Route’s eligibility requirements and claim guidelines.

 


CANCELLATIONS

If you wish to cancel your order, please contact Customer Support at support@shopmaryjae.com as soon as possible.

  • If your order has not yet been transferred to USPS or UPS, we will do our best to stop fulfillment, cancel the order, and issue a refund.

  • Once your order has been transferred to the carrier, it cannot be canceled or recalled.

  • If you no longer want the order after it has shipped, you may refuse the unopened package or have it returned to sender.

  • Once the unopened order is returned to us and inspected, we will issue the applicable refund minus any non-refundable or incurred shipping expenses.

  • Opened packages are not eligible for return or cancellation.

Refunds are typically processed within 5 business days after an eligible returned package is received and inspected. Additional time may be required for your bank or card issuer to post the refund to your account.

MARYJAE® reserves the right to cancel and refund an order when necessary.

Questions? Contact us at support@shopmaryjae.com.